Privacy Policy

1. Information We Collect

We collect the following types of information when you use TextAdvice:

• Account Information: Name, email address, and profile details you provide during registration.
• Payment Information: Payment details are processed securely through our third-party payment processor. We do not store your full credit card information.
• Usage Data: Information about how you interact with the Platform, including pages visited, features used, and timestamps.
• Messages: Content of messages exchanged between Customers and Advisors on the Platform.

2. How We Use Your Information

• To provide and maintain the Platform's services.
• To process transactions and manage your credit balance.
• To communicate with you about your account, updates, and support.
• To improve and personalize your experience on the Platform.
• To enforce our Terms of Service and protect against misuse.

3. Message Privacy

All conversations between Customers and Advisors are private. We do not share, sell, or publicly display the content of your messages. Messages are stored securely and are only accessible to the participants of the conversation and authorized administrators for moderation purposes.

4. Data Sharing

We do not sell your personal information. We may share information only in the following circumstances:

• Service Providers: With trusted third parties that help us operate the Platform (e.g., payment processors, hosting providers).
• Legal Requirements: When required by law, regulation, or legal process.
• Safety: To protect the rights, safety, and property of TextAdvice, our users, or the public.

5. Data Security

We implement industry-standard security measures to protect your data, including encryption in transit and at rest. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

6. Data Retention

We retain your data for as long as your account is active or as needed to provide you services. If you request account deletion, we will remove your personal data within 30 days, except where retention is required by law.

7. Your Rights

Depending on your jurisdiction, you may have the right to:

• Access the personal data we hold about you.
• Request correction or deletion of your data.
• Object to or restrict the processing of your data.
• Request a copy of your data in a portable format.

To exercise these rights, please contact us through our Contact page.

8. Cookies

We use essential cookies to keep you logged in and maintain your session. We may also use analytics cookies to understand how the Platform is used. You can manage cookie preferences through your browser settings.

9. Children's Privacy

TextAdvice is not intended for users under the age of 18. We do not knowingly collect information from children. If we become aware that a child has provided us with personal data, we will take steps to delete it.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the updated policy on the Platform and updating the "Last updated" date.